Ordered correctly and was sent the wrong item through no fault of my own. I emailed the customer service and they were dismissive and unapologetic. They communicated it was now my issue to reorganise the shipping and return, to gain a refund, including printing out return label etc. If I wanted my original correct item I would have to reorder myself online, shoulder the cost and they would refund the delivery in 5-7 days. I have never had such an awful online retail experience with a well known brand.
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