Chair came with broken plastic pieces falling out of it. A New – Open Box item really looked refurbished instead. The gas cylinder came wrapped in unnoticeable black tape, which made it nearly impossible to remove. They attempted to charge me $80 for it being scratched on return (you need to use a pipe wrench to remove it). Their return team claimed the chair was damaged on return. Fortunately, I took extensive photos and my full refund was processed. Not worth dealing with these people.
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