This store is designed to deceive. Despite touting 100% satisfaction guaranteed and free returns, only in the fine print of the Terms of Service does it say that for the majority of items, customers are required to pay their own return shipping and are not allowed to drop off items directly. Most of the items they sell cost $400-600 to ship, making returns entirely impractical. I spent nearly $700 on a chair, only to find out that it included aftermarket parts and was not to my expectations of quality or comfort. The packing slip clearly stated that their Support team would provide a return shipping label upon request, but upon reaching out, I received an aggressive reply saying that the shipping label offer didn't apply to my purchase, and that I should have read the terms of service prior to purchase.
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