Purchased what I thought was a new Herman Miller Aeron in August of 2025. Within 6 months, cracked pieces of plastic fell off the underside and the chair piston started to spontaneously release. It was also impossible to tighten the tilt-back control. Was informed by a local authorized repair company that my chair couldn't be covered under warranty BECAUSE THEY STOPPED MAKING IT IN 2002. So, it turns out that I purchased a chair that was actually OLDER than the Aeron I was replacing! Rechecked all of my sales receipts and emails and confirmed that the words "used" or "refurbished" were never used to describe this chair. And don't get me started on their return/warranty policies - you pay for shipping both ways - easily more than the cost of the chair itself. IMO, these folks are liars and thieves.
Oh - and did I mention that they have been sued by Herman Miller MULTIPLE times and are theoretically operating under a consent decree, which they are clearly breaking? They should have been shut down by the NJ AG years ago.
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