I ordered two coats, not realizing the coats were coming from China, as the models on the site were all American. Once I received the receipt, I discovered where they were coming from and went to their site to check their policy. Their policy states that you can get a full refund if you cancel within 24 hours by way of email to their customer service. They responded back in 4 days stating I can't cancel because the items had shipped, but the tracking information showed the items didn't leave China for two weeks. I sent them multiple emails showing them their cancellation policy and they never responded back. I contacted Paypal when items arrived for assistance to return the items, but they stated there was nothing they could do for me. I contacted my credit card company and luckily, they helped with a dispute. This is why I never intended to purchase from China and will be more careful in the future. It is not safe to order from this company.
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Since 2015, MAGCOMSEN has been a trusted name in high-performance outdoor apparel, empowering adventurers to explore the world with confidence and style. From rugged mountain trails to urban streets, our mission is to equip you with gear that blends durability, comfort, and cutting-edge design. We believe that every adventure deserves reliable clothing, crafted to withstand the elements while keeping you comfortable and fashionable.See more
