This company sucks! Their refund policy is nearly impossible to achieve or non-existent at all.
I ordered product before Christmas 2025. There were 4 items in all on the order. Two items where to be a Christmas present for my grandson and the other 2 items were to be for me. Of the 4 items, 2 were wearable and the other 2 were not. Had to send back the 2 that were to small (did not fit). When I initiated the refund, they wanted me to keep the items (or sell the unwearable online on my own time and expense) and give me a 20% refund.
I countered with a 40% refund and I keep the items (noting I would have to spend time and money to sell the items and that in itself was not a certainty).
At this point they said they would offer me a 30% refund, or you can return the item(s) and we will exchange it for you.
I opted to the later. Through a rigorous (and in my mind a highly non user friendly) return policy, I returned the items per policy, pictures, explanations and all.
Going on 3 months now, still haven't heard a word from them yet!
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Since 2015, MAGCOMSEN has been a trusted name in high-performance outdoor apparel, empowering adventurers to explore the world with confidence and style. From rugged mountain trails to urban streets, our mission is to equip you with gear that blends durability, comfort, and cutting-edge design. We believe that every adventure deserves reliable clothing, crafted to withstand the elements while keeping you comfortable and fashionable.See more
