I listed a property for sale and received an email offering a package just before it expired. I subscribed but was later told it was a basic plan and I needed to upgrade for more features. I opted for the suggested plan, but they refused to upgrade and let me pay the difference. My previous payment felt wasted. This approach is misleading and lacks transparency. I've raised a grievance, but instead of an apology, I'm getting advice on handling their misleading emails, with no refund offered.
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