This is a 3 1/2 star review and it’s improving. My main concern is the time taken to implement changes on my platform or across the board for all users. I worked directly with a representative during the onboarding process. At that time, the company lacked experience with commercial properties compared to residential ones. With my 25 years of experience in both areas, I provided several suggestions and explanations. The onboarding agent agreed, but it took several months for these changes to take effect. Recently, I noticed improvements, especially in how invoices are sent out. I provided feedback on the need for multiple steps for sending messages and spell-check suggestions, but I'm unsure if that was implemented. I appreciate that the company has taken suggestions for creating invoices, which has been useful for one-time bills. However, I still face challenges with recurring charges. I have been using spreadsheets for invoicing, which defeats the purpose of an online platform. I will follow up with my representative to address this.
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MagicDoor is a cloud-based property management platform that simplifies rent collection, tenant screening, maintenance, accounting, applications, listings, and more. Our platform features an advanced communication system that integrates with app, email, and text messaging, plus AI-powered translation to break language barriers. MagicDoor automates routine tasks and offers AI-driven insights, enabling managers to focus on growth and tenant satisfaction.
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