Email I wanted to send to MagicJack but cant find any other addresses other than the ones that didnt help me at all.Formal Complaint – Loss of Longstanding Canadian Phone NumberI am writing to formally express my disappointment and frustration regarding the loss of my Canadian phone number ending in 6249, which I had maintained for approximately 40 years.10 years ago or more, I transferred this number to MagicJack and recently I enrolled in auto-renew specifically to ensure continuity of service. At no point was it clearly communicated to me that my auto-renewal applied only to the service plan and did not protect or preserve my Canadian phone number. Had this been made explicit, I would have taken immediate steps to secure the number elsewhere.This phone number was not only long-standing but deeply tied to my personal and family life, and it was an essential way for people to reach me, especially while traveling. Losing it without warning or meaningful support has been extremely upsetting.What has compounded this situation is the lack of assistance or empathy I received when I contacted support. I was essentially told to check the system myself, with no proactive help, explanation, or attempt to explore whether the number could be recovered. For a customer of several years, this was very disappointing.While I understand that number recovery may no longer be possible, I believe MagicJack has a responsibility to:- Clearly disclose number retention policies, especially for legacy numbers- Provide explicit warnings before numbers are released (I had recd an email stating that it was due but this is a usual event and MJ normally sends a reminder. I had gone into my account at that exact time and that is when I only saw my subscription to MJ was due but not the Canadian number which I have to pay for. It was then that I added the auto-pay- Offer better customer support when a long-held number is at risk or lostI hope this feedback is taken seriously and used to improve communication and customer care so that others do not experience a similar loss.Sincerely,BCLong-time MagicJack customer
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