I have been with MagicJack since the beginning and must say it is overall a cost saver once you drop your expensive land-line. Unfortunately, at a cost or compromise in quality and reliability. Firstly the system never works well on Wi-Fi with computers as promised - neither the earlier 'Plus' or 'Go' models and I have tested them both on different routers and computers to confirm this. I have upgraded to the MagicJack Go and unless plugged into a router the performance is undependable using the USB to computer configuration - how sad. Any promises or suggestions that you can use this for a 'real' business is a stretch since your clients/customers would think you have money issues. Also, I have tried the MagicJack Android App on several android cell phones and although it does 'basically' work it is also unreliable and delivers poor quality with scratchy sound and many dropped calls and other issues and is basically a novelty. How long must I wait for a better 'App' or a better dongle? How many more dongles must I pay for? Another experience was the performance did improve greatly when I updated from MagicJack Plus to MagicJack Go and after much complaining to them about bad service with the earlier 'Plus' it turned out that their earlier generation dongles (The Plus series) had performance issues that they lied to their customer's about - I have other friends I have referred to the service at that time and they had the same problems and issues I observed and experienced - notice how they dropped support of the 'Plus' series!?! Again, I had to pay for the 'Go' unit to resolve or improve their defects and problems. With all the 'beta' testing and customer loyalty I have been rewarded with mediocre service and relatively poor quality...did I really save much? They owe dedicated customers immediate and free replacements of these devices over time as long as we remain subscribed and they need to be more honest about performance claims and not mislead their clients. If you think you are having problems with your MagicJack it is most likely the device and they will never replace it at no cost....either get a new one ...or better yet....perhaps "run for the hills".
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