magicjack.com

1.7
1.7 Based on 32 reviews

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Megan
Magic Jack Gouging

So I hate Magic Jack, but I moved overseas, and needed a way to be able to text and call using a US phone number. After searching high and low, the only solution seemed to be Magic Jack, so I decided to get their app for 9.99 per year.I had issues with app not telling me at the top when I had messages or texts and after e-mailing and calling, I realized they are just tooo stupid to design/code an app properly, but I continued to use it because I had no choice.My year just expired and instead of receiving an e-mail via the e-mail address I signed up with, it went to my cell phone's e-mail which I rarely if ever use, so I only noticed a week later.I called up to renew, and after wasting my time with the first Filipino, I got hung up on. I called back and GUESS WHATThey NOW want to charge me a 35 equipment fee. LOL, there is NO need for ANY equipment to use the mobile app, but of course GREED is alive and well in Magic Jack land.I told her 3 times I guess you don't want my business and finally hung up. I will just do without, I'm going to be returning to the US soon anyway.I'm always shocked when I hear people singing Magic Jack's praises. I think they are INSANE. I had issues with the phone device when I lived in Panama and even before moving from Canada I had issues with their customer service and read the million long thread of complaints. My sister nearly hung up the phone on me the clarity was sooo bad.There are so many better VoIP options, but unfortunately NONE that do what I need sigh

2
Date of experience: Jan 12, 2017

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