I placed an order on December 26, 2024, and experienced significant delays and inaccurate information. Despite the website marking my order as 'Fulfilled' and receiving a shipping confirmation, the tracking showed little movement. Customer service gave me conflicting information and even denied me a refund! To resolve this, I documented everything, sent a formal email outlining the issues and demanding a refund, and was prepared to file complaints with the FTC and BBB. After taking these actions, I finally received a refund on Feb 23rd without any apologies. I never received the package that I ordered in Dec because it was never shipped! I would NEVER do business with them again.
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