magick.com

1.2
1.2 Based on 200 reviews

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NB65
0 stars- I ordered just a few items…

0 stars- I ordered just a few items back in February, after a month I emailed the company to see if there was a problem because there had been no update to my order number. They told me they were backed up from Christmas and the fires caused a delay so naturally I was understanding. They said my package was scheduled to be shipped out that week. After 2 weeks went by, no updates, no tracking, and no package, I went to the website to see if there was a change in the fulfillment status of my order but the website had been "updated" and you could no longer see orders that were put in before the update. I emailed them again, they told me again my package was scheduled to be shipped out, again, again no package, no updates, nothing. I emailed them again asking for a refund since it had been 2 months, they said your package is scheduled to ship out this week but if you want a refund we can do that. I said yes please cancel my order and refund my money. Now, no package, no refund , no updates and no answer when I email askingfor my refund. Honestly, the worst experience I've ever had with a company, so unprofessional and so purposefully misleading. I never write bad reviews but people need to be aware of the buisness practices of this company before deciding to purchase from them.

1
Date of experience: Feb 05, 2025

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