In 2020 I placed a couple of orders with this company and all went well. However, at the end of January 2024 I placed another order and I still haven't received it. Customer service did reply, to tell me that it would be shipped out in the next day or so, but it hasn't. We are now going into week 3. I am so disappointed by this. I was also shocked to see the endless complaints on the Better business bureaus website from other people who have not received their orders after waiting MONTHS, so obviously their lack of order fulfillment has NOTHING to do with the LA fires! **The only recourse for all of us** is to FILE A COMPLAINT WITH YOUR STATES ATTORNEY GENERAL's OFFICE right away! I think that this is the only way that they will be held accountable and how we will be refunded. Forget the BBB, because the business won't respond to them. I will never try to order from this company again. FYI- I was given the excuse of the recent LA wildfires for the delay, and if this were truly the case I would understand. However, mail has continued there and I think that it's shameful for this company to ever use this as an excuse to further manipulate and delay orders. FYI- their address on the BBB is for a mailbox at the UPS store! DO NOT ORDER FROM THEM!!!
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