I placed my order that totaled over $170 on January 8. A week went by and I didn’t hear anything so I reached out asking for shipping. Days later they got back to me to tell me that due to the California wild fires they were delayed but that my order would be shipped that Monday. Of course, I felt awful and was understanding of the cause of the delay. The next Monday came and went and I still heard nothing. So I reached back out again and was told agin that my order would ship the next Monday and I did receive shipping notice that the package was in the mail (not just that it was being prepared as it had since the day after I placed the order). When I received the shipment, which was nearly a week later, it was only 3 of the 7 items I purchased. I asked them where the remaining items were and why I wasn’t informed I would only receive a portion of the order. It takes days for them to respond and that’s if you’re lucky enough to get one at all. When they did respond they ignored my requests for a refund of the remaining items and just kept saying the order was scheduled to ship from the warehouse. So far, I have asked 5 times for a refund and they still haven’t refunded me or shipped the items. Now they just stopped responding at all. I had to report them to my credit card company. At the date of this message it’s February 13. They are awful. Save yourself the time, money and frustration and buy your goods from an actual retailer you can trust that you’ll get what you paid for. It’s not this company. They are shameful.
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