I placed an order with magick on June 28th 2024. Their website said that because of the 30% off sale, there would be delays, so I was patient… too patient unfortunately. Suddenly I realized it was September (2024), it had been 3 months since I placed the order and I never received any shipping info. I emailed their support email and was told there was an “error in the system” but that it was fixed now and that my items would ship in 3-4 weeks. I decided to be patient once more but that didn’t work out well for me. I emailed them another 3 months later (December 2024) saying that I wanted to cancel my order and get a refund, and they completely ignored that email. I emailed them AGAIN just yesterday (January 2025), I was really really frustrated with them and I demanded a refund. I got an email back surprisingly quick, my order was canceled, and they claim they will give me a refund within the next few days. I’m not sure I trust them though, everything about this company is so so sketchy. Not to mention they use a lot of AI art on their promotional images for their website. -1000000/10
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