I placed an order 18 days ago and when I checked the site, it hasn't even been shipped. On the "contact us" page, it says it takes them something like 3 to 14 days to answer an email, but goes on to warn that if they don't respond to you in said time frame do NOT send them another email because that will make it take even longer for them to respond. It was worded in such a way that it sounded like a threat. Apparently, you can call them between noon and four, Pacific time, but, really? I will come back here and update if I miraculously get good service from this point on, but I wish I had checked this site for reviews before I ordered from them.
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