Customer service calling me STUPIDThe product is ok. I think I have been unlucky with my unit and had to sen it to repair twice. I would not buy the product again to avoid their poor customer service.See below copy of part of the email received from their customer team calling me stupid.Customer Care (Magimix UK)13 Sept 2023, 11:03 BST“No probs, it really is stupid to keep coming in to us on new tickets, it just makes everything more complicated.”The apology response I received to this emailing even more alarming.(Magimix UK)14 Sept 2023, 13:49 BST“I hope this email finds you well. I would like to extend my sincerest apologies for the email you received earlier, which contained content not intended for your eyes.”Which means it’s ok and seems to be the norm within the customer care team to call their clients stupid.Date of experience: 13 September 2023
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Born out of Burgundy, an internationally renowned region for gastronomy, Magimix invented the World's first Food Processor in 1963 - revolutionizing the catering industry and has been designing and making high-quality premium and professional kitchen appliances ever since.
With our roots in professional products designed for commercial use, creating great quality food is at the heart of everything we do - providing a helping hand to ensure all kitchen needs are met - be it slicing, grating, chopping, whisking, juicing, blending or kneading.
As the inventors of the World's first Food Processor, we continue to focus on combining the best cooking traditions with today’s technology.See more
