I enjoy playing here and appreciate the promotions. However, the weekly cashback was supposed to be automatic but only occurred once. I had to reach out to customer support multiple times, and often they couldn't assist me, directing me to contact my VIP manager instead. The same issue arose with the daily cashback promotion, and the support team has been ineffective. I've emailed my VIP manager, but responses take days or even weeks. I've been following up about the cashback issue for over a week with no resolution. If I'm considered a 'VIP', I expected better service, which I haven't received. My recommendation: think twice before playing here, especially if you encounter issues, as the support team is mostly unhelpful and delays are common.
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