Edit: Almost a month since this review was written and still no sign of contact, I have opened a chargebackI am very disappointed with my last two bundles from Maia's Vintage Wholesale. I had previously left a genuine 5 star review, but they are simply not living up to the 5 star rating anymore and so I have to change it. I have left my original 5 star review at the bottom if you wish to see it.The last knitwear lot I purchased from Maia's contained a LOT of modern fast fashion items, including Shein branded items. I reached out on Instagram and, whilst replies were slow and I had to follow up multiple times when left without a reply, I did eventually receive a partial refund for the items I received that were damaged or Shein, H&M, etc.This one was worse. I initially counted 17/50 items to have significant damage that renders them B or even C grade items. Any jumpers that have a higher resale value - such as Eddie Bauer - had serious faults. That doesn't seem like a coincidence. I have since found a couple more holes. So I reached out over email, and asked for a £48 partial refund. That is - the amount of damaged items in the bundle over the 10% threshold they claim for accidental mis-grades. Or in other words, their own policy. I also included a link to a Google drive folder containing detailed photos of each flaws, including multiple small holes, multiple gaping holes, a broken zip, details completely coming off. At this point I wasn't that annoyed yet - mis grades happen right?Well email one had no reply in 4 days, despite a promise of a 48 hour reply window. Email two, slightly more intense, and I also popped them a message on Instagram in case they accidentally missed the email, no reply for 2 days. So I've decided to leave an honest bad review on hopes somebody would get in contact with me.The customer service is deeply disappointing, especially considering when I left my original 5 star review the customer service is what stood out as above industry standard. But that, along with the poor grading, is simply not good enough. I don't know what went wrong.Original 5 star review:I've bought twice from Maia's, both funky knitwear bundles and the contents have been fantastic. I've tried a lot of wholesalers and seem to always get grade C stock in grade A lots but Maia's bundles have both been consistently grade A and they look fantastic on my Depop shop. Customer service is also prompt and informative. I would definitely recommend buying from here!
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