–⭐ (Negative Star Review)
If negative stars were possible, this would be one. This experience doesn’t deserve zero — it deserves less than nothing.
For an entire year, Mailchimp quietly pulled $65 a month — $780 total — for a service I never once used. Their own system shows zero activity. Not “low usage.” No usage.
I even called them while I was in the hospital, dealing with real-life medical emergencies, trying to stop the bleeding — financially and emotionally. The charges kept coming anyway. The answer was still no. No pause. No empathy. No accountability.
Being sick is exhausting. Being hospitalized is terrifying. Watching a company continue to take money for nothing while you’re at your lowest feels like being kicked while you’re already down. This wasn’t just bad customer service — it felt inhuman.
This charge never should have existed. It should have been reversed. It should have been made right. Instead, I was treated like a line item on a balance sheet, not a person going through one of the hardest seasons of their life.
I caution people about doing business with a company that doesn’t care about anything but their bottom dollar. This company shows no compassion and appears to care more about money than about its clients.
This is the kind of experience that makes you lose trust in a brand forever.
–⭐ Negative star.
Claim your business profile now and gain access to all features and respond to customer reviews.
