The customer service of this company is truly disappointing, and their returns process seems designed to evade refunds at all costs. I returned a jacket simply because it was too large. It was briefly tried on indoors and sent back in perfect condition. Their response was to refuse the return, alleging that the jacket "smelt heavily of perfume" — a claim that is entirely untrue. I now have the item back, and it has no scent whatsoever. No perfume, no aftershave, no odor at all. This accusation is completely baseless and frankly insulting. When I challenged them, they resorted to "company policy" as if repeating those words makes an unprovable claim acceptable. No evidence was provided. No discussion. No resolution attempts. Just a dismissive refusal and an expectation that the customer should simply accept it. This sets a very troubling precedent: the company can arbitrarily assert that an item smells and use that as a blanket excuse to deny refunds. If that’s the case, their returns policy is not a policy at all — it’s a weapon. This has been the worst experience I’ve had with an online retailer. Accusatory, evasive, and utterly lacking in integrity. Once they have your money, customer service vanishes completely. I am now left with an item I cannot use despite following their returns process correctly. Anyone thinking of shopping here should be fully aware that returning an item seems to be a gamble — one where the house always wins. I will never shop with this company again and strongly advise others to steer clear unless you're comfortable risking your money.
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With over 6 million dispatched orders to over 120 countries Worldwide, Mainline Menswear are Official Stockists of over 12,000 Products from 85+ of the World's Best Menswear Brands Online Including: Hugo Boss, Armani, Ralph Lauren, Nike, Adidas Originals, Fred Perry, Lacoste, Diesel, G Star, Levis, CP Company, Versace and many more.
