I would rate them zero stars if possible. I ordered and paid on November 25, aiming to support direct purchases rather than through larger platforms. They promised delivery between December 10-16, but as of December 18, there's still no sign of my items. The automated help bot is unhelpful, and their email responses are vague. Now, as I prepare for Christmas without two bags for my daughters, I am frustrated by their questionable business practices. One month later, and no one seems to be urgently addressing this issue.
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