UPDATE: After some communication and initially being denied a refund, the company eventually agreed to refund me after I shared my experience. I'm grateful for the resolution. However, I genuinely liked the bag and wanted to purchase another, but this experience has deterred me from returning. I swiftly returned the item, but I was informed of alleged damage that I did not observe. A 15% partial refund was offered, which was disappointing given the situation. I've noticed many reviews echo similar concerns.
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