I bought a long cardigan last September and when I got it (took 4 weeks), it didn't fit. I asked to exchange it because I thought it would show good will instead of just returning it, but turns out that once you do that, you will never see your money again. They only told me that the exchange would be done via a store credit, but not that a store credit can never be refunded. I never asked for a store credit, but they insisted I should have read their terms and conditions, which I did several times, but it’s really not very clear.It took 6 weeks to get the exchange: over 4 weeks for them to actually process the return, despite it being via Fedex to a local address in the UK, and 2 weeks to get the new item. Unfortunately, the robe I got in its place didn't fit either (rather misshapen), so I wanted a refund, which they flat out refused due to their terms and conditions, as detailed above.I was so angry with them I had to wait several months to cool down, and then was effectively forced to spend the £200 of store credit for things I didn't want. The quality is average at best - I own a lot of cashmere, so I can compare. One jumper I got as replacement bobbled on the first wear, and became completely stretched and misshaped despite being careful with it. I am far less careful with other cashmere I own and never had this problem.Finally, please note they give people discounts in exchange for reviews (150 points per review = £1.50 discount on future purchases). I can’t imagine that someone who wants a discount will give a bad review, so it certainly makes me doubt the validity of the reviews on their site.I will NEVER buy from them again, and I urge anyone to avoid like the plague. PS: They claim in their reply to this review that they don’t pay for reviews. Here is the text of their email which I got today (28th of May):“Hello XXXX,Your opinion is precious to us.To share your experience, simply sign in and follow the instructions you find in your Account dashboard. Each review you write is worth an extra 150 reward points (£ 1,50) to use on future purchases.For more information, don't hesitate to contact our customer service.Customer ServiceMaisonCashmere”
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