Updated 25 March 2025:Thank you for your reply. I respectfully stand by my review.To clarify:I had the cardigan for six days total and wore it for around 18 hours before discovering a hole in the pocket.I do not have pets, and any claim that hairs were found is not only incorrect, but misleading.I’ve owned over 30 cashmere garments and have never seen this level of wear in such a short time.Your return process was slow, unresponsive, and ultimately dismissive — especially when your own timeline (from Feb 27 to Mar 20) speaks for itself.This isn’t a matter of "satisfaction" — it’s about a defective product, which should have qualified for a refund under standard consumer protection laws.Buyers deserve transparency, not excuses.21 March 2025I purchased a cashmere cardigan from MaisonCashmere and received it in early February. After wearing it for only three days (approximately 18 hours total), it developed a hole in the pocket. I immediately reported the issue, provided photos, and returned the item within six days of receiving it.Despite my careful handling, the company refused to issue a refund, claiming the item showed signs of "significant wear" and even alleged it had pet hair on it—something that is categorically false as I do not have pets. Their logic was contradictory and dismissive, insisting that minimal wear caused damage that clearly points to a manufacturing flaw.I own over 30 pieces of cashmere and have never had a garment deteriorate this quickly. A colleague who purchased the same item experienced pilling on the first day as well, though no hole—further confirming a quality issue.To make matters worse, it took nearly a month (Feb 27–Mar 20) and repeated emails before they finally completed the return inspection, only to reject my claim with vague reasoning.MaisonCashmere’s customer service was polite but unhelpful, and their return process does not protect the customer when the item is defective. I’ve filed a formal dispute with my credit card company and urge potential buyers to be cautious—this brand does not stand behind its products.
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