I am outraged about this company. The poor quality of their product and lack of care from their customer service.This has been going on for over 2 months and the last response I got back from them was 3 weeks ago.I bought a Cashmere Links Stitch Sleeveless Funnel Neck that arrived early December. I had a look at it and left it in the box for Christmas Day (present) when I wore it the first time for a couple of hours and when I put it back on on Boxing day, I noticed the stitching under my armpit had come undone. Plus there seem to have been a few stitching faults along that same line. I provided photos. It took Maison Cashmere a while to get back to me, with pretty much the same standard reply most people get here if they have similar complains:“This type of damage can occur with wear, especially on extremely delicate fabrics like cashmere. Etc etc....”They offered $35 to go to a local repair place. Which I didn't find acceptable.Bewildered I wrote back: I understand Cashmere is delicate, I own other cashmere items, some of them over a decade, without problems. I paid good money for what I knew was going to be a delicate item, but I certainly didn’t expect it to be a 'one wear wonder'.I also understand the concept of wear and tear in principle.However it can’t be a valid argument to expect wear and tear after ONE WEAR ONLY!There were several emails exchanged and: NOT ONCE did Maison Cashmere acknowledge the fact that this happened within a few hours of light wearing!They sent me a 3 similar replies, indirectly blaming me for their substandard product.I wish I would have looked at the reviews here before buying. Roughly 50% are similar experiences to mine. Not good at all. Additional reply to Maison Cashmere after their reply: That is a lie! And again, you are accusing me of your faulty product. And again, you are explaining how delicate cashmere is... unforgivable. It is not a tear! Your stitching came apart after a few hours wear.
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