Disappointing customer service. I ordered an item from this company and selected a gift box at the expense of an additional £5. When it arrived, the “gift box” was in fact a flat packed piece of cardboard that folds into a small gift sleeve - not great for a luxury item. I was prepared to overlook this until it came to me putting the item in the gift box, in order for it to fit you have to fold it multiple times which isn’t great. When I wrote to ask for a box that actually fits I was met with a disappointing response that apologised the item wasn’t “to my liking” and they did not offer to replace with a suitable alternative or refund. Poor customer experience and I wouldn’t use them again based on this.
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