Beware. I ordered two items recently both of which I need to return as the fit is not good. No issue with the quality but the returns process leaves much to be desired. You are charged £7 and instead of being sent a QR code for the DHL courier you have to print the label yourself. I don’t have a printer and Maison Cashmere customer services would not print nor post a label to me, despite me pointing out that this would save me a journey to a print shop and the expense of paying for the shop to print it. They could have sorted this as per my suggestion but they chose not to, saying this was ‘not our process’. I have spent money on Maison Cashmere clothing previously but will think twice in future
Claim your business profile now and gain access to all features and respond to customer reviews.
