I placed my order on 5 December (over €100). The parcel was shipped but never left France and was returned to Maison Crivelli, which is clearly shown in the tracking information.After several days of being ignored via email and the online contact form, I finally received a response only after contacting the brand on Instagram. I was told the issue would be handled. A customer service agent, Leila, personally assured me that she would monitor my order, provide updates, and resolve the situation. I was even told an apology gift would be included.On Monday, 15 December, I was explicitly confirmed in writing that my order would be reshipped, that it was already with their logistics team, and that I would shortly receive confirmation and a new tracking number. Today is 18 December, and since that message there have been no updates, no tracking number, and no further replies to my emails.There has been more than enough time to resolve this issue since the order was returned to them, yet no action has been taken. As of today, I have no order and no refund, while my money remains with the company.For a brand that presents itself as luxury, this level of service is unacceptable and unprofessional. Making written confirmations and then failing to follow through shows a serious lack of accountability.I strongly advise others to be cautious when ordering online from Maison Crivelli. If something goes wrong, do not expect reliable support or honest communication.***no complaints about perfume, it’s really nice and very unique. All review is about shopping experience***
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L’art de l’inattendu
Proposer l’inattendu à chaque étape de découverte du parfum… C’est avec cette conviction et sous l’impulsion d’un fondateur visionnaire que Maison Crivelli voit le jour.
A travers chaque création de la collection, Thibaud Crivelli partage le souvenir d’une découverte inattendue et ultra-sensorielle de matières premières de parfum.
Sa collaboration avec des grands parfumeurs à l’approche artistique variée signe une collection qui émerveille par ses contrastes, son originalité et sa modernité.See more
