I would rate this experience lower than one star if I could. After placing an order, I quickly realized it was a duplicate and attempted to cancel it. Unfortunately, there is no cancellation option available. I contacted the support team right away, but they responded days later, informing me that the package had already been shipped and that I would incur a $10 return fee. Moreover, finding the return process is a challenge. I had to email them and wait several days for a reply. When I finally received a response, they provided a return link that didn't work. Now, I'm weeks into this ordeal with no clear timeline or idea of how many more emails I must send to return an item that should have had a cancellation option from the start.
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