We bought the Laces ring at the Margiela store in Paris (rue Richelieu) in December 2023. After two weeks of normal wearing the ring had deteriorated badly; there seems to be something structurally wrong with the enamel and it peels off. We contacted costumer service by phone for a replacement or refund, and were asked to return the ring, which we did in February 2024. Since then two months have lapsed, we haven't heard back, didn't receive a refund or replacement. I get the same standard reply to my email enquiries ("We are monitoring this case daily, and our retail department has reassured us regarding a quick closure of our verifications"). To be fair: customer service is responsive, but only to say and do nothing. One of my worst shopping experiences ever.
Claim your business profile now and gain access to all features and respond to customer reviews.
Maison Margiela, formerly Maison Martin Margiela, is a French luxury fashion house headquartered in Paris and founded in 1988 by Belgian designer Martin Margiela.
