I purchased what looked like a perfect Sarah Miller Palm Garden Stone bedding set for £65. It came with a sticker (as most do now) saying non returnable if opened. It seemed perfect - so I opened it. However, once it was open, we could see that the background colour of the pillows was not the same as the duvet cover and this made it not quite match. It was obviously from different print runs. It was subtle but very noticeable and not satisfactory for a luxury item. I explained the problem to Maison White and sent photos. They suggested it was because the duvet was a different colour to the pillows - but that was not the case and I had not even put it on the bed. So I put the duvet and pillows in the bedding set as instructed - but was still extremely disappointed in the different shades between the duvet cover and pillow cases. It was subtle - but noticeable and ruined it for me. They suggested I turned it over and used the green side - but it was the stone coloured side that I bought to go with my decor. I understand why customers are asked not to unpack duvet covers for hygeine reasons - but in this case - I couldn't have seen the problem until I opened the packet. I believe the item was sub standard and they should have returned it to Sarah Miller and refunded me. I shall not use it - so I have wasted my money. I am not sure how they get away with it under the distance selling regulations when it was below the standard I should expect for a luxury item.
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