Just very poor. So firstly I ordered a mat from this company as they provided a product which was very thin (limited space under door). On ordering, I was advised that it would take 2 weeks to produce. I was having timber flooring installed so needed to know the exact measurements which I paid extra for. On receiving the mat, it was so badly cut I had to try and alter it myself. I have now rung and left messages on two occasions and as yet, their "customer services" have yet to get back to me. How do companies like this survive?Further update since my original post. I contacted the company twice, once at about 2pm and again just after 5pm. Further to their response, they asked me to return the mat as they agreed it was sub-standard. I replied to inform them that my fitters had thrown it away as it was so poor. At no point did they then come back and offer me any type of refund, even for the "bespoke" cutting service which was such a sham. I have left this follow up review to give them ample time to respond, but of course nothing. Perhaps they should do more than just monitor negative responses and actually follow through with genuine customer care.
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Make An Entrance, the UK doormat specialists, was established from charitable roots some 50 years ago, today we sell all kinds of doormats online. From traditional mats, handmade using time-honoured techniques, to contemporary and decorative entrance matting, we can assist with all of your matting needs.
