We ordered a custom Matt at 995mm length but they sent the Matt at 950mm which is too short (not the size we ordered)We reported this and they sent us another Matt, but this was once again too short at 950mm once again. We reported it again and they said they will send us some small strips of Matt which we could sandwich into the gap to bodge it. We did this, but the strips of Matt we got sent are a completely different colour to the main Matt. As a result we paid £160 for a Matt that was completely different dimensions to what we ordered and an ugly strip which has gaps in and is a different colour to the main Matt. We have had to remove the Matt since it doesn't fit and is a trip hazard and the company have done nothing more to resolve the problem. Completely incompetent and borderline scam, they send you wrong size Matt twice and then expect you to bodge it with little offcuts when I've paid £160+ for a bespoke matt which should fit precisely in the first place. Will place a chargeback since they did not send what we oddered and company seem completely uninterested in resolving the problem by giving us what we actually ordered UPDATE JUNE 5: they are not telling the truth in their response. When I initially placed the order, I sent a follow up email saying that I actually wanted it 995mm and not 950 which they acknowledged. It arrived wrong and I even was asked to send them pics of the Matt alongside a tape measure. This was sent to them alongside my email noting that it must be 995mm. They saw the images and confirmed ,only to send it at 950mm again They then sent us another entire replacement Matt, but it also comes at 950mm After that they sent us some little strips of Matt which are a different colour to fill in the gap. This is not acceptable as they confirmed it would be 995 in original email. Since writing my review, they emailed me asking how to resolve the problem. I said that I want my Matt at 995mm as originally requested. Since then, I've had No response. Do not buy from this company. I might as well have bought a Matt at the local market that "nearly fits". THEY CANNOT FOLLOW INSTRUCTIONS ABOUT DIMENSIONS. If they don't send the right size Matt, I will be creating an SEO optimised blog post about their scam and include all email logs including the photos I sent them showing the tape measure alongside, to prove that ive paid in good faith for the Matt at a specific size, and they keep talking about the size put in the original order, and ignoring the fact they CONFIRMED my edited size, TWICE, AND SENT ME THE WRONG SIZE MATT, TWICE!
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Make An Entrance, the UK doormat specialists, was established from charitable roots some 50 years ago, today we sell all kinds of doormats online. From traditional mats, handmade using time-honoured techniques, to contemporary and decorative entrance matting, we can assist with all of your matting needs.
