My partner and I purchased a medium queen mattress, and it turned out to be a costly mistake. After spending $3000, I experienced severe back, knee, and ankle pain within a week, leading to sleepless nights and a decline in my mental health. When I returned to the store, the manager seemed to dismiss my concerns, questioning my choice of mattress and insisting that the showroom models felt good due to years of use. She suggested I needed to 'break in' the mattress. I invested in a topper, but after three months, my pain persisted. When I contacted the store again, I was informed that the only option was to use the comfort warranty to change the mattress firmness, which I doubt will help. I tried both plush and firm options but experienced full-body numbness. It's disappointing that they don't offer refunds for these issues. We requested to speak to someone above the store manager, but were told she was the highest authority there, although we were later informed of an area manager. We're still waiting for a response. I hope sharing this will prevent someone else from making the same mistake.
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With over 45 years of mattress manufacturing in Australia, Makin Mattresses knows how to make a mattress to suit your needs and budget.
