My husband and I purchased a medium queen mattress, and it turned out to be the worst decision we've ever made—an expensive one at that. We spent $3000, and within a week, I was suffering from severe back, knee, and ankle pain. I couldn't sleep at all, and my mental health plummeted. When I returned to the store, I felt dismissed by the manager, who questioned my choice of a medium mattress and insisted that the ones on display felt better because they were worn in. She claimed I needed to 'work in' the mattress for it to become comfortable. I even bought a topper, hoping it would improve the situation, but after three months, I'm still in agony. When we called the store again, we were told the only option was to use our comfort warranty to change the firmness, which I doubt will help. I tried both plush and firm options and experienced full-body numbness. It's incredibly frustrating that they don't offer refunds for serious issues like this. We also requested to speak with someone above the store manager, but she insisted she was the highest authority, only to later mention an area manager. We're still waiting for a response. I hope sharing this experience helps others avoid making the same mistake and losing their money.
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With over 45 years of mattress manufacturing in Australia, Makin Mattresses knows how to make a mattress to suit your needs and budget.
