Deeply dissatisfied with the airline. Today I saw a student being forced to discard personal items at the airport due to his hand luggage being slightly over the limit. The staff were rude, unhelpful, and showed no empathy. This behavior is completely unnecessary and humiliating. I’ve had poor experiences in the past, and it seems nothing has changed. Many other passengers also report rude staff, lost baggage, and inadequate service. For the prices charged, this treatment is unacceptable. I have stopped flying with this airline and recommend others think twice before booking. This airline needs significant improvement.
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