Extremely poor service. I arranged wheelchair assistance for my grandmother for her trip from Melbourne to Cambodia. I confirmed the booking beforehand, and they assured me it was arranged. Upon arrival, there was no wheelchair service for her. I requested confirmation for her pickup at the connecting flight in Kuala Lumpur, but no one was there to assist her. This led to her missing her flight. This was her first bad experience with an airline, and she was left in tears at the airport. I would not recommend this airline for elderly passengers needing assistance.
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