Nothing is worse than having to cancel a flight and deal with the refund process. I have no other comments about this airline on this matter. Be cautious about canceling tickets due to personal circumstances or if the airline changes your flights. The refund process is disorganized, and the staff just sends me in circles with no real feedback, only the term escalation. This is not the first time I’ve encountered such issues with refunds. Other airlines process refunds in just a few days.
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