It has been a frustrating 2 weeks dealing with Malaysian Airlines. I've been on the phone with them over the past 14 days to try and get my ticket changed from an am flight to a pm flight. I was told once when i had called that they would call me back in 20 minute to confirm a booking. I waited from 3am-5am and never got a call back. It's the same process every time i try to call. They offer call backs or put your on very long holds that it's pointless waiting any longer.To change my ticket I've had to make an additional payment of $18 but because of issues on their end, the payment hasn't been able to go through.They said this was a common issue and they will resolve this with their team and call me back. I called them again 72 hours later and was told the ticket price has gone up and i would now have to pay $68 instead of $18. After a heated arguement, they offered to bring it down to $48, but because of the way their payment system is supposedly setup, they payment did not go through and i'm back to square one where. I'm unsure if this is every going to get resolved but i will not be flying Malaysian Airlines again.
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