The contempt that this company has shown me and my family, following the death of our father, has been astonishing.I am having to wait up past midnight, Australian time, to call them just to be told the same, vague unhelpful thing over and over again. Complaining via email has not helped. Every email I send gets no response.Their contact centre agents don't appear to have any visibility or understanding of what is happening, or why my father's pension still hasn't been paid out. They're giving conflicting time-frames, claiming to 'escalate' my case, but nothing is happening and they will not, for some reason, explain why.
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We’re a leading savings and investments business, caring for customers for over 170 years. Ever since we were founded as a loans and life assurance company in 1848, we’ve sought to bring wealth within reach of as many people as possible by helping them access our products.
Today we’re part of M&G plc, a family of brands all aligned behind the same ambition: to manage our customers’ savings and investments so that they can live the life they want, while aiming to make the world a little better along the way.See more
