I have been trying to update my details for over two weeks now on your claimed secure systems. I have been trying every day either by phone, or by secure email. After wasting time sitting on hold, or inputting my details into your system I am met with 'we are experiencing technical difficulties'. You need to sort this out, my information is currently going to the wrong address and I have no way, as it currently stands, of changing that. Stop making your customers jump through hoops to carry out a simple task.
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We’re a leading savings and investments business, caring for customers for over 170 years. Ever since we were founded as a loans and life assurance company in 1848, we’ve sought to bring wealth within reach of as many people as possible by helping them access our products.
Today we’re part of M&G plc, a family of brands all aligned behind the same ambition: to manage our customers’ savings and investments so that they can live the life they want, while aiming to make the world a little better along the way.See more
