My wife turned 55 last month. She has a part pension with Prudential and the other with L&G.
She wanted to take a small lump from her pension but L&G said they have to consolidate the Prudential pension with the L&G because they are both from the same workplace.
We have been going around in circles for weeks and are getting absolutely nowhere. L&G keep saying they are requesting the pension from Prudential and Prudential say they have received no correspondence from L&G and that is the same everytime she contacts either of them.
L&G have shown us the emails they have sent to Prudential so we know they have been trying to consolidate the pensions but for some strange reason Prudential are denying contact from them.
She is at a loss, it has affected her mental health real bad and we are without a car so now have to rely on family and friends for hospital appointments.
They are playing god with people's lives. Don't they realise how it affects people not being able to access their own money. Its So wrong.
If Prudential sees this please sort it out so we don't have to go down the long road of using the ombudsman to have to sort it and I'll happily change the 1 star to 5 just for making my wife happy again 😧
Update....
You replied with asking us to email you. Why ? She has mailed you countless times and you havent dealt with it, you dont even reply.
She has spoke to representatives on the phone every day for weeks, you still cant sort it out.
What will her messaging you now achieve? Absolutely nothing.
Claim your business profile now and gain access to all features and respond to customer reviews.
We’re a leading savings and investments business, caring for customers for over 170 years. Ever since we were founded as a loans and life assurance company in 1848, we’ve sought to bring wealth within reach of as many people as possible by helping them access our products.
Today we’re part of M&G plc, a family of brands all aligned behind the same ambition: to manage our customers’ savings and investments so that they can live the life they want, while aiming to make the world a little better along the way.See more
