Too much time taken to deal with matters following the death of my relative.
Poor communication which meant I had to regularly call to chase matters. Conflicting information given each time I called.
Delays sending out paperwork and delays in proccessing times meant matter has taken months to resolve and is still unresolved. Feels like they are delaying on purpose to avoid making payments. Disapointing as there is enought to deal with when your person dies. Pru need to be more mindful of this.
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We’re a leading savings and investments business, caring for customers for over 170 years. Ever since we were founded as a loans and life assurance company in 1848, we’ve sought to bring wealth within reach of as many people as possible by helping them access our products.
Today we’re part of M&G plc, a family of brands all aligned behind the same ambition: to manage our customers’ savings and investments so that they can live the life they want, while aiming to make the world a little better along the way.See more
