Maniology only offered a generic apology and a refund which I consider extremely poor customer service. I'm convinced their hazmat excuse is gaslighting because of this experience. If they bring up hazmat reasons for your missing product, beware! I was given the same lip service and it turned out to be false. Here is the final email I sent to them:Subject: Request for Full Refund – Ongoing Order IssuesDear Maniology Customer Support,I am extremely disappointed with how my order has been handled. After weeks of delays and a theoretical hazmat issue that didn’t turn out to be the case, my package was ultimately lost, and now I’ve been informed that several of my items are out of stock. This entire experience has been highly frustrating, and I no longer have confidence in your ability to fulfill this order.At this point, I am requesting a full refund for my entire purchase. Please process the refund immediately and confirm once it has been issued. I expect this matter to be resolved without further complications.I hate to say it, but this company needs to be investigated. I hope this helps you if you are like me and find yourself in a similar position as I did with Maniology. You're not alone. I'm upset too.
Claim your business profile now and gain access to all features and respond to customer reviews.
Empowering self-expression, one manicure at a time. Offering the most inspiring nail stamping plates, nail accessories, stamping polishes, and nail art supplies.
