Their site is horrible for determining status of pre-authorized drugs. According to service rep, approved information shows under claims, but nothing ever posts to the portal and it requires a phone call to support to get the information. Pre-authorization also only lasts for 1-2 years, but there is no communication about this and you only find out when denied a claim. Then you have to pay to have your physician fill out a form and then wait multiple weeks for Manulife to approve/deny. And then when they finally do process, you just get a generic "a claim was processed for $0" with no information, requiring to call in again to know wtf is going on. They'll also deny their own form if they update it between processing time because it is "outdated".
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Manulife Financial Corporation is a Canadian multinational insurance company and financial services provider headquartered in Toronto, Ontario, Canada.