I purchased the Column Drum Bold Ring Silver from Mara Paris (€200) as a Christmas gift for my wife. The ring looked beautiful at first, but after only a few occasional wears (less than 10 times), it developed an ugly yellow discoloration that makes it look cheap and completely different from how it appears on their website.I contacted Mara Paris for a complaint back in April and followed every step they asked—first trying their polishing cloth (which didn’t work), then sending the ring back to them for a “professional cleaning.” They returned it to me, but the discoloration was still visible and the ring looked nothing like the advertised photos. Despite this, they refused to issue a refund, claiming it’s a “natural oxidation of silver” and blaming it on external factors like air, cosmetics, or my wife’s skin.This excuse feels like they’re simply refusing to take responsibility. I’ve bought other silver jewelry before and never had this issue after such minimal wear. They were polite in emails, but ultimately dismissive and unwilling to admit there’s a problem with the product.For a €200 ring, I expected far better quality and customer care. I now have a ring that still looks cheap and worn despite all their "professional" cleaning.Sadly, I cannot recommend Mara Paris. Be very careful before ordering—what you receive may not look like the photos for long._____Now in August 2025:After many emails and exchanges, you wrote that there was nothing more you could do for me and that the ring was perfectly fine. I had to contact the European Consumer Centres Network, who then reached out to you, and only after that did you refund the money. The entire process took more than four months and involved numerous emails.
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