TL;DR: They try to avoid refunding at all cost so my advice to anyone considering an online purchase: 1. Be aware of your consumer rights in the EU (google "your Europe guarantees and returns")2. Use PayPal so you can submit a complaint through their resolution center. If you don't have PayPal, you can also contact the European Consumer Centre in your EU country (google "ECC-Net"). Experts in their network can offer free advice.In my case, I bought 2 rings and a set of earrings. After trying them on a few minutes, it was clear that the rings didn't fit me and the earrings were causing an allergic reaction. So I arranged the return (at my expense) within the next 2 days.I was then contacted by the customer service with a refusal to refund, claiming the products I returned showed traces of "lengthy usage". To further discourage me, they even included photos with jewelry showing used signs and next to a paper tag with my name (this bears no proof, as they could've simply printed my name and took photos of some worn items from their showroom). Keep in mind that their products were in my possession for less than 48h and I took them out of the box for literally less than 5 minutes. Not to mention that their website boosts the high and extended quality of their products, alleging they can be "passed down from generation to generation" (in this case, maybe only in a vacuum sealed bag and never touched).I reported the problem to Paypal ("report a problem" link on the payment details section). I also thoroughly explained my situation when I submitted my request to refund. During the resolution process, Mara Paris offered a lower refund that included "recycling fees". Such fees are nowhere mentioned on their website and I didn't find any transparent information online. Therefore, I dismissed them as arbitrary and a greenwashing tactic so I refused them.In the end, I was fully refunded after about a month from the beginning of the process.
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