Ordered an item that was “shipped next day” that was 3 weeks ago and I still don’t have the item.The parcel went missing, I asked them to cancel - they refused.I asked for a refund and not to send a replacement - they refused.They keep asking me to refer to their Terms and Conditions which are illegal and in breach online sales conditions, I have a claim in with my bank who has agreed they are in error. I have reached out to trading standards, the financial ombudsman and a legal team. Absolute shambles. Avoid Avoid Avoid.
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